1 Data Collection

We collect personal information such as name, phone number, email address, property address when you book a free measure and quote with us. This is to ensure an efficient and effective processing of your requirements to secure window furnisghings. We also automatically collect certain technical data, including your IP address and browsing behavior, to improve our website experience.

2 Cookies and Tracking

Our website uses cookies and similar technologies to understand how the site is used. The section below sets out exactly which tools we use and what each one records. You can manage your cookie preferences through your browser settings, however disabling your cookies may affect the functionality of certain features on our site.

3 Analytics and Cookies

We want to know how people find and use our website so that we can make it better, and two analytics tools help us do that. Between them they tell us things like which pages are read most, whether the site works properly on a phone, and which pages lead to an enquiry. We do not use analytics to work out who you are as an individual, and we never sell analytics data to anyone.

The first tool is Google Analytics. When it is switched on it stores small files called cookies on your device, and it records the pages you view, roughly where you are (your city, worked out from your IP address), the type of device and browser you are using, and how you arrived at our site — for example from a Google search, a social media post, or a link on another website. It also records when someone completes our enquiry form or taps our phone number, so we can see which pages actually bring in work. Google is a global company, so this information may be stored and processed on servers outside Australia.

The second tool is Cloudflare Web Analytics. It simply counts page views and sets no cookies at all. It does not follow you across other websites and it does not collect personal information about you.

Filling in our enquiry form is a separate thing from analytics. When you submit that form, the details you have typed — your name, your contact details and what you need quoted — are passed to us through the form service that runs it, so that we can get back to you. Analytics records only that a form was completed; it never receives what you wrote in it.

If you would rather not be counted, you are in control. Most browsers let you block or delete cookies in their settings, though the trade-off is that parts of this site and others may not work as well. Google also publishes a browser add-on that switches Google Analytics off on every website you visit. Cloudflare Web Analytics sets no cookies, so there is nothing there to opt out of.

• How Google handles this information is set out in its privacy policy: policies.google.com/privacy
• The Google Analytics Opt-out Browser Add-on is available here: tools.google.com/dlpage/gaoptout

4 Third-Party Services

Valoura Blinds Pty Ltd uses industry standard practices to secure your personal information, however we may share your data with our trusted third-party service providers who assist us in operating our business, such as our suppliers and digital marketing platforms. Although rest assured, we can guarantee these third parties are contractually obligated to keep your information confidential and use it only for the purposes specified by us.

5 User Rights

At any point in time, upon the submission of your personal informations to book a free measure and quote, you have the right to access, update or request the deletion of your personal information held by Valoura Blinds Pty Ltd. If you wish to exercise any of these rights or opt-out of marketing communications, please contact us using the details provided below.

6 Data Security

While we strive for absolute security, no method of transmission over the internet is 100% secure. We implement industry-standard security measures, including SSL encryption and secure server protocols, to protect your data from unauthorised access, alteration, or disclosure.

7 Contact Details

For any queries or concerns regarding our Privacy Policy or our data practices, please reach out to us at:

• Valoura Blinds Pty Ltd
• Email: admin@valourablinds.com.au
• Address: 3E/147 Smeaton Grange Rd, Smeaton Grange NSW 2567
• Phone: 1300 825 000